PRIVACY POLICY

EASY RENT SOLUTION

Last Updated: September 2026

EASY RENT SOLUTION respects the privacy of its customers and is committed to protecting personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Greek data protection legislation.

This Privacy Policy explains how EASY RENT SOLUTION collects, uses, stores and protects personal information when customers visit our website, make a reservation, contact us or use our accommodation services.

1. Data Controller

The data controller responsible for the processing of personal data is:

EASY RENT SOLUTION

Registered Address: AGIOU ANDREA 55

Email: info@easyrentsolution.online

Telephone: +30 261024619

Phone: +306984444124

For privacy-related questions or requests concerning personal data, customers may contact us using the details above.

2. Personal Data We Collect

Depending on the services used and the circumstances of the reservation, we may collect the following categories of personal information:

Identification and Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing or correspondence address

  • Other information necessary to identify or communicate with the customer

Reservation Information

  • Booking dates

  • Number of guests

  • Accommodation booked

  • Check-in and check-out information

  • Special requests or preferences provided by the customer

  • Communication relating to the reservation

Payment Information

Payments may be processed through third-party payment service providers.

EASY RENT SOLUTION may receive information relating to a payment transaction, such as payment status, transaction reference, payment method and relevant payment information necessary to manage the reservation.

Where payment card information is processed by a third-party payment service provider, EASY RENT SOLUTION does not intend to store the customer's full payment card number or security code unless this is specifically required and lawfully permitted.

3. How We Collect Personal Data

We may collect personal data:

  • When you make a reservation through our website;

  • When you contact us by email, telephone or other communication channels;

  • When you submit an enquiry or request;

  • When you make a payment;

  • When you communicate with us regarding an existing reservation;

  • When you use our website;

  • Where information is provided to us by a booking platform, payment provider or other service provider involved in providing the requested service.

4. Purposes of Processing

We may process personal data for the following purposes:

  • To create and manage reservations;

  • To provide accommodation and related services;

  • To communicate with customers regarding their reservation;

  • To process and confirm payments;

  • To perform card pre-authorizations where applicable;

  • To process cancellations, refunds and other payment-related requests;

  • To comply with our contractual obligations;

  • To comply with legal and regulatory obligations;

  • To respond to customer enquiries and complaints;

  • To protect our property, systems, customers and business;

  • To prevent fraud, misuse and unauthorized transactions;

  • To maintain appropriate business and financial records;

  • To improve our website and services;

  • To communicate important information relating to our services.

We will not use personal data for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing

Depending on the circumstances, EASY RENT SOLUTION may process personal data on one or more of the following legal bases under the GDPR:

Performance of a Contract

Processing may be necessary to enter into or perform a reservation or accommodation agreement with the customer.

Legal Obligation

Processing may be necessary for compliance with legal, accounting, tax, regulatory or other obligations applicable to EASY RENT SOLUTION.

Legitimate Interests

Processing may be necessary for legitimate interests pursued by EASY RENT SOLUTION, such as preventing fraud, protecting our property and systems, managing our business, handling disputes and improving our services, provided that such interests are not overridden by the customer's fundamental rights and freedoms.

Consent

Where required by law, EASY RENT SOLUTION may rely on the customer's consent for specific processing activities, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, the customer may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Payment Service Providers

To process payments and reservation-related transactions, EASY RENT SOLUTION may use third-party payment service providers and financial institutions.

These providers may process personal and transaction information necessary to authorize, process, verify or refund payments.

Where applicable, payment service providers may also process information relating to card pre-authorizations.

Customers should understand that payment information may be processed directly by the relevant payment service provider in accordance with that provider's own privacy policy and terms.

EASY RENT SOLUTION will only provide payment-related information to service providers where reasonably necessary to process the transaction or otherwise comply with applicable law.

7. Card Pre-Authorization

Where applicable, EASY RENT SOLUTION may request a temporary card pre-authorization as described in our Terms & Conditions.

The payment provider may process the payment card information required to create and maintain the authorization.

The pre-authorization may remain valid for a period of up to 30 days, depending on the applicable reservation conditions and the rules of the relevant payment provider, card network and issuing bank.

EASY RENT SOLUTION does not generally store full payment card details where these are processed securely by the relevant payment service provider.

8. Sharing of Personal Data

EASY RENT SOLUTION may share personal data with trusted third parties where necessary for the operation of our business and the provision of our services.

These may include:

  • Payment service providers;

  • Banks and financial institutions;

  • Booking and reservation technology providers;

  • Website hosting and technology providers;

  • IT and security service providers;

  • Professional advisers, accountants and legal advisers where necessary;

  • Government authorities, regulators or law enforcement agencies where required by law;

  • Other service providers where necessary to provide the requested accommodation or related service.

We do not sell customers' personal data.

Third-party service providers are expected to process personal data only for legitimate purposes and in accordance with applicable data protection requirements.

9. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data are transferred outside the EEA, EASY RENT SOLUTION will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.

Depending on the circumstances, this may include relying on an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism recognized under the GDPR.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which they were collected.

The retention period may depend on:

  • The duration of the customer's relationship with EASY RENT SOLUTION;

  • The reservation and accommodation period;

  • Legal, accounting and tax requirements;

  • The need to establish, exercise or defend legal claims;

  • Fraud prevention and security requirements;

  • Applicable statutory limitation periods.

When personal data are no longer required, they will be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.

11. Data Security

EASY RENT SOLUTION takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

These measures may include appropriate access controls, secure systems, authentication procedures, encryption where appropriate and the use of reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Ensuring the proper operation of the website;

  • Remembering user preferences;

  • Improving website functionality;

  • Understanding website usage;

  • Security and fraud prevention;

  • Analytics and, where applicable, marketing.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

Users may manage cookie preferences through the cookie settings provided on our website and/or through their browser settings.

13. Marketing Communications

Where permitted by law and where appropriate consent has been provided, EASY RENT SOLUTION may send promotional or marketing communications.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us directly.

Reservation-related and other essential service communications may still be sent where necessary to perform the contract or provide the requested service.

14. Customer Rights Under the GDPR

Subject to applicable legal conditions and limitations, customers have rights concerning their personal data, including:

  • The right to access their personal data;

  • The right to correct inaccurate or incomplete personal data;

  • The right to request erasure of personal data in certain circumstances;

  • The right to request restriction of processing in certain circumstances;

  • The right to object to certain processing;

  • The right to data portability where applicable;

  • The right to withdraw consent where processing is based on consent;

  • The right to lodge a complaint with a competent data protection supervisory authority.

The availability of these rights depends on the legal basis and circumstances of the processing.

15. How to Exercise Your Rights

Customers wishing to exercise their data protection rights may contact EASY RENT SOLUTION using:

Email: [INSERT PRIVACY EMAIL]

Subject: Data Protection Request

We may need to request reasonable information to verify the identity of the person making a request.

We will respond to valid requests within the time period required by applicable data protection law.

Under the GDPR, requests are generally to be handled without undue delay and, in principle, within one month, subject to the applicable rules and exceptions.

16. Right to Lodge a Complaint

If a customer believes that their personal data have been processed unlawfully, they have the right to lodge a complaint with the competent data protection supervisory authority.

For Greece, the competent supervisory authority is:

Hellenic Data Protection Authority (HDPA)

Website: [INSERT OFFICIAL HDPA WEBSITE]

Customers may contact the supervisory authority directly regarding concerns relating to the processing of their personal data.

17. Children's Data

Our services are intended for adults and are not directed specifically at children.

We do not knowingly collect personal data from children where such collection is not permitted by applicable law.

If we become aware that personal data has been collected from a child unlawfully, we will take reasonable steps to address the situation.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

EASY RENT SOLUTION is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

19. Changes to This Privacy Policy

EASY RENT SOLUTION may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on our website with a revised "Last Updated" date.

Customers are encouraged to review this Privacy Policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy or how EASY RENT SOLUTION processes personal data, please contact us:

EASY RENT SOLUTION

Registered Address: [INSERT BUSINESS ADDRESS]

Email: [INSERT EMAIL ADDRESS]

Telephone: [INSERT TELEPHONE NUMBER]

Privacy Contact: [INSERT PRIVACY EMAIL, IF DIFFERENT]

Last Updated: September 2026