TERMS & CONDITIONS
EASY RENT SOLUTION
These Terms & Conditions govern all reservations and stays booked through EASY RENT SOLUTION. By making a reservation, the guest confirms that they have read, understood and accepted these Terms & Conditions.
1. Reservations
A reservation is considered confirmed once the required payment or authorization has been successfully processed and a booking confirmation has been issued by EASY RENT SOLUTION.
The person making the reservation must provide accurate and complete information. The guest is responsible for ensuring that all information provided during the booking process is correct.
The reservation is valid only for the dates, number of guests and accommodation specified in the booking confirmation.
2. Payment
Payment must be made using one of the payment methods made available by EASY RENT SOLUTION during the booking process.
Depending on the selected rate or booking conditions, full payment, a deposit or a card pre-authorization may be required.
EASY RENT SOLUTION reserves the right to cancel a reservation where the required payment or authorization cannot be successfully completed.
Any applicable taxes, fees or additional charges will be communicated to the guest during the booking process or before arrival.
3. Card Pre-Authorization – 30-Day Period
EASY RENT SOLUTION operates a card pre-authorization procedure with a period of up to 30 days, where applicable to the reservation.
As part of the booking and payment process, EASY RENT SOLUTION and/or its payment service provider may place a temporary authorization hold on the payment card provided by the guest.
The pre-authorization may remain valid for a period of up to 30 days, subject to the applicable booking conditions and the rules and procedures of the relevant payment service provider, card network and card-issuing bank.
A card pre-authorization is not necessarily a completed charge. It is a temporary hold that may reduce the guest's available credit or available funds for the duration of the authorization.
Where the applicable booking conditions require an amount to be charged, EASY RENT SOLUTION may process the relevant payment in accordance with these Terms & Conditions.
Where the authorization is no longer required, EASY RENT SOLUTION may request its release.
The time required for the funds to become available again following release of a pre-authorization is determined by the relevant payment provider and/or the guest's card-issuing bank. EASY RENT SOLUTION cannot guarantee the exact date on which the funds will become available.
The guest authorizes EASY RENT SOLUTION and/or its payment service provider to perform such pre-authorization where applicable to the reservation.
4. Cancellation Policy
Unless a different cancellation policy is expressly stated during the booking process, the following standard policy applies:
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Cancellations made 7 days or more before the scheduled check-in date are eligible for a full refund of amounts paid.
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Cancellations made less than 7 days before check-in are non-refundable and may be charged at 100% of the total reservation amount.
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If the guest fails to arrive without cancelling the reservation in accordance with the applicable cancellation policy, the booking will be treated as a no-show and 100% of the reservation amount may be charged.
Where a specific booking rate has different cancellation conditions, the conditions displayed to the guest at the time of booking shall prevail.
5. No-Show Policy
If the guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation policy, the reservation will be considered a no-show.
In the event of a no-show, EASY RENT SOLUTION reserves the right to retain or charge 100% of the total reservation amount, subject to the applicable booking conditions and applicable law.
Unless otherwise agreed in writing, failure to arrive on the first day of the reservation does not automatically entitle the guest to a refund for the remaining nights.
6. Refund Policy
Where a refund is applicable under these Terms & Conditions or the conditions of the selected booking rate, the refund will normally be made to the same payment method used for the original transaction.
Processing times may depend on the payment service provider, acquiring bank and/or the guest's card-issuing bank.
Refunds will not be provided where the applicable booking conditions expressly state that the reservation is non-refundable, except where required by applicable law.
7. Force Majeure
EASY RENT SOLUTION shall not be considered liable for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include, without limitation, natural disasters, extreme weather events, fire, flood, epidemic or pandemic-related measures, war, terrorism, civil unrest, government restrictions, strikes, power failures, infrastructure failures or other events that could not reasonably have been foreseen or prevented.
Where a force majeure event materially affects a reservation, EASY RENT SOLUTION will make reasonable efforts to inform the guest as soon as reasonably possible and, where reasonably possible, offer an alternative solution.
Any refund or alternative arrangement will be handled in accordance with the circumstances, the applicable booking conditions and applicable law.
8. Check-In and Check-Out
Check-in and check-out times will be communicated to the guest during or after the booking process.
Guests must comply with the stated check-in and check-out times unless a different arrangement has been agreed in advance.
Late check-out may be subject to availability and may incur an additional charge.
EASY RENT SOLUTION reserves the right to charge additional reasonable fees where a guest's failure to check out on time causes operational costs, delays or prevents the accommodation from being prepared for the next guest.
9. Number of Guests
Only the number of guests specified in the reservation may stay at the accommodation.
Additional guests are not permitted without prior approval from EASY RENT SOLUTION.
Additional charges may apply where additional guests are accepted.
10. Guest Responsibilities
Guests are required to use the accommodation and its facilities responsibly and in accordance with applicable laws and any reasonable house rules communicated to them.
Guests must not engage in activities that may cause damage, excessive disturbance, nuisance or inconvenience to the property, staff, neighbours or other guests.
The accommodation must not be used for illegal activities or for purposes other than temporary accommodation.
11. Damage, Loss and Additional Charges
The guest is responsible for any damage to the accommodation, furniture, equipment, fixtures, fittings or other property caused by the guest or members of their party, except for normal wear and tear.
EASY RENT SOLUTION reserves the right to request payment for reasonable repair, replacement, cleaning or restoration costs resulting from damage, loss or misuse.
Where applicable and permitted by law, such amounts may be charged to the payment method used for the reservation after the guest has been informed of the relevant damage or cost.
12. Excessive Cleaning
Guests are expected to leave the accommodation in a reasonable condition.
Additional reasonable cleaning charges may apply where extraordinary cleaning is required as a result of misuse, excessive dirt, spills, waste, smoking or other actions attributable to the guest.
13. Smoking
Smoking is prohibited inside the accommodation unless the accommodation has expressly stated otherwise.
Where smoking is prohibited, the guest may be charged reasonable additional cleaning, deodorising or restoration costs resulting from smoking inside the property.
14. Pets
Pets are permitted only where expressly stated or approved by EASY RENT SOLUTION in advance.
Any applicable pet-related conditions or charges will be communicated before or during the booking process.
15. Changes or Cancellation by EASY RENT SOLUTION
In exceptional circumstances, EASY RENT SOLUTION may need to modify or cancel a reservation.
Where this occurs, EASY RENT SOLUTION will make reasonable efforts to notify the guest as soon as possible and, where reasonably possible, offer an appropriate alternative arrangement or refund in accordance with the circumstances, the applicable booking conditions and applicable law.
16. Complaints
Guests are encouraged to report any issue affecting their stay as soon as reasonably possible so that EASY RENT SOLUTION has an opportunity to investigate and, where appropriate, resolve the matter during the stay.
Complaints submitted after departure should be made as soon as reasonably practicable and should include sufficient information to allow the matter to be investigated.
17. Liability
EASY RENT SOLUTION will take reasonable care to ensure that the accommodation and services described at the time of booking are provided as agreed.
EASY RENT SOLUTION shall not be responsible for losses or damages to the extent that they result from circumstances outside its reasonable control, the guest's own actions or omissions, or the actions of third parties, except where liability cannot legally be excluded or limited under applicable law.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
18. Personal Data
Personal information provided during the reservation process will be processed for the purposes of managing the reservation, providing accommodation services, processing payments, communicating with guests and complying with applicable legal obligations.
Personal data will be handled in accordance with applicable data protection legislation and the applicable Privacy Policy.
19. Applicable Law
These Terms & Conditions shall be governed by the laws of Greece, unless mandatory provisions of applicable law provide otherwise.
Any disputes shall be handled in accordance with the applicable laws and applicable jurisdiction rules.
20. Amendments
EASY RENT SOLUTION reserves the right to update these Terms & Conditions from time to time.
The Terms & Conditions applicable to a reservation are those in effect and presented to the guest at the time the reservation is made, unless otherwise required by applicable law.
21. Contact
For questions regarding reservations, cancellations, refunds, pre-authorizations or these Terms & Conditions, guests may contact:
EASY RENT SOLUTION
Email: info@easyrentsolution.online
Telephone: +30 2610242619
Phone: +30 6984444124
Address: AGIOU ANDREA 55
Last Updated: September 2026